cow188 Privacy Policy — How We Collect, Use, and Protect Your Data
At cow188, your privacy is a priority. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use and protect that information, and what rights you have over your own data. By creating an account or using our platform in any way, you acknowledge that you have read and understood this policy. We encourage you to review this page regularly, as it may be updated to reflect changes in our services or applicable Philippine data privacy regulations.
Last updated: 2025. This policy applies to all registered users of cow188 in the Philippines.
1. Information We Collect
When you register and use the cow188 platform, we collect several categories of personal information necessary to provide you with a safe, legal, and high-quality gaming experience in the Philippines. The types of data we gather include account information, device and browser data, payment details, cookies, and usage data — each described in detail below.
Account Information
During registration, we collect your full legal name, date of birth, email address, mobile number, and a username and password of your choosing. We also collect any government-issued identification documents you submit during our Know Your Customer (KYC) verification process, such as a Philippine National ID, passport, or driver's licence. This information is required to verify your identity, confirm your age (21+ as required by Philippine law), and ensure that your account is held in your own name. Providing accurate information is a condition of using the platform, and any false details may result in account suspension and forfeiture of funds.
Device and Browser Data
We automatically collect technical information when you access cow188, including your IP address, device type, operating system, browser type and version, screen resolution, and mobile network information. This data helps us optimise the platform for your device, detect suspicious login activity, and maintain the security of your account. We may also log the time and duration of your sessions, the pages you visit within the platform, and the features you interact with. This technical information does not identify you personally on its own but may be combined with your account data for security and compliance purposes.
Local Payment Information (Philippine Peso / PHP)
All financial transactions on cow188 are conducted in Philippine Peso (PHP). When you make a deposit or request a withdrawal, we collect payment-related information such as your chosen payment method, transaction reference numbers, and the amount transferred. We do not store full card numbers or banking credentials directly; these are handled by our authorised payment processing partners who operate under their own security and compliance standards. We do retain transaction records for regulatory reporting, fraud prevention, and audit purposes as required by applicable Philippine financial regulations. Any payment method you use must be registered in your own name, and we verify this as part of our KYC process.
Cookies and Usage Data
cow188 uses cookies and similar tracking technologies to remember your preferences, keep you logged in during a session, and analyse how the platform is used. Usage data includes the games you play, wagers placed, session lengths, and navigation patterns within the site. This data is used to improve platform performance, personalise your experience, and identify potential responsible gaming concerns at an early stage. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. For full details on how we use cookies, refer to Section 3 of this policy.
2. How We Use Your Information
cow188 uses the personal data we collect strictly for legitimate purposes related to the operation of the platform, compliance with Philippine law, and the delivery of a secure and enjoyable gaming experience for our players. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this policy without your prior consent.
Specifically, we use your information to create and manage your account, verify your identity and age, process deposits and withdrawals in PHP, detect and prevent fraud, and comply with anti-money laundering (AML) obligations under Philippine law. We also use your data to send you important account notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may send you promotional communications about platform features, games, and offers — you can withdraw this consent at any time by contacting support.
Usage data and gameplay information are analysed in aggregate to improve the platform, fix technical issues, and identify patterns that may indicate problem gambling behaviour so that we can intervene appropriately under our responsible gaming commitments. We may use device and browser data to enforce our geographic eligibility restrictions and ensure that access from prohibited jurisdictions is blocked. All data processing is carried out on a lawful basis, including the performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating a secure and compliant gaming platform.
3. Cookies and Tracking Technologies
cow188 uses cookies — small text files stored on your device — and similar technologies such as local storage and session tokens to make the platform function correctly and to improve your experience. Cookies allow us to keep you authenticated during a session, remember your language and display preferences, and ensure that security checks function as expected. Without essential cookies, key features of the platform such as login, game loading, and transaction processing would not work reliably.
In addition to essential cookies, we use analytical cookies to understand how players navigate the platform, which games are most popular, and where technical issues may be occurring. This data is processed in aggregate and is used solely to improve platform quality. We do not use third-party advertising cookies or allow external advertising networks to track your behaviour across other websites via cow188. Session cookies are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to maintain your preferences between visits.
You can control and manage cookies through your browser settings at any time. Most browsers allow you to block, delete, or receive alerts about cookies. Please be aware that blocking all cookies may prevent you from logging in or accessing certain features of the cow188 platform. If you have questions about specific cookies in use, contact our support team for a full list of cookies currently deployed on the platform.
4. Data Storage and Security
cow188 takes the security of your personal information seriously and applies industry-standard technical and organisational measures to protect it against unauthorised access, loss, disclosure, or destruction. Your account data is stored on secured servers with access controls that restrict who within our organisation can view or process your information. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security) to prevent interception during transmission.
Financial transaction records and KYC documents are retained for a minimum period as required by Philippine regulatory authorities, after which they are securely deleted or anonymised. We conduct regular security reviews and apply software patches and updates promptly to address any identified vulnerabilities. In the event of a data breach that poses a risk to your rights and freedoms, cow188 will notify you and the relevant Philippine data protection authority in accordance with applicable law and within the prescribed timeframe.
While we apply robust security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact our support team immediately if you notice any unauthorised activity on your account. We strongly recommend enabling any additional security features made available within your account dashboard. Your cooperation is an essential part of keeping your data safe.
5. Sharing Data with Third Parties
cow188 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share limited data with carefully selected third-party service providers who assist us in operating the platform, processing payments, and complying with our legal obligations. These partners include payment processors who handle PHP deposit and withdrawal transactions, KYC verification service providers, game software suppliers, and IT infrastructure providers. Each of these partners is contractually obligated to handle your data securely and to use it only for the specific purpose for which it was shared.
We may also disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines when required to do so by law, court order, or in connection with investigations into fraud, money laundering, or other unlawful activity. In such cases, we disclose only the minimum amount of information necessary to comply with the legal obligation. If cow188 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. You will be notified of any such change via your registered email address.
6. Your Rights Over Your Personal Data
As a registered player on cow188 and a data subject under applicable Philippine privacy law, you have meaningful rights over the personal information we hold about you. Understanding and exercising these rights is straightforward — our support team is available to assist you with any data-related request.
- Right of Access: You may request a copy of the personal data that cow188 holds about you at any time. We will provide this information within a reasonable timeframe and in a commonly used electronic format.
- Right to Correction: If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly in your dashboard, or contact support for assistance with KYC documents and other records.
- Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. Please note that some data must be retained for a minimum period under Philippine regulatory requirements, and we will inform you if this applies to your request.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time by contacting our support team. We will stop processing your data for that purpose promptly upon receiving your request.
- Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
To exercise any of these rights, please contact our support team through the live chat available in your account dashboard. We will verify your identity before processing any request to ensure that your data is only disclosed or amended by you or your authorised representative.
7. Protection of Minors
cow188 is an online gaming platform strictly intended for adults aged 21 and above in accordance with Philippine law. We do not knowingly collect, process, or store personal data from individuals under the age of 21. All registrations require age verification, and accounts where the registered user is found to be underage will be immediately closed and any balances forfeited in line with our Terms and Conditions.
If you are a parent or guardian and believe that a minor in your care has registered on the cow188 platform or submitted personal information without your knowledge, please contact our support team immediately. We will investigate the matter promptly and take all necessary steps to delete the data and close the account. We also encourage parents and guardians to make use of parental control software and to discuss responsible internet use with young people in their care. For more information on our commitment to safe gaming practices, please visit our Responsible Gaming page.
8. Policy Updates and Contact
cow188 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine data privacy regulations. When material changes are made, we will notify registered users via their registered email address and post a prominent notice on the platform prior to the changes taking effect. The "Last updated" date at the top of this page will reflect the most recent revision. Your continued use of the cow188 platform after any update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you may request account closure by contacting support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cow188 handles your personal data, please reach out to our support team through the live chat available inside your account dashboard. You can also browse our FAQ page for quick answers to common questions about account data, KYC, and payment security. For general platform questions or account issues, visit our About Us page to learn more about who we are and how we operate. We are committed to responding to all privacy-related enquiries promptly and transparently.
Contact email (plain text): [email protected]
Questions About Your Data?
Our support team is ready to help you understand your rights, update your account information, or process any data-related request. You can also check the FAQ for quick answers or log in to review your account settings at any time.